Between November 10 and the rollout of a fix later that day, administrators of some Enterprise customers received automated "SMLTP is DEGRADED" emails. These notifications are meant for the Hiper AI operations team only and were sent to customer administrators because of a recipient configuration error.
No customer data was exposed, and policy enforcement and AI traffic protection were not affected at any time. The emails contained only internal health-check status information. The most recent one was a false positive generated during a routine deployment.
We fixed the notification routing on November 10, 2026. Internal health alerts now go only to the Hiper AI operations team, and the fix is live for all affected customers. We apologize for the confusion these emails may have caused.
Resolved
Between November 10 and the rollout of a fix later that day, administrators of some Enterprise customers received automated "SMLTP is DEGRADED" emails. These notifications are meant for the Hiper AI operations team only and were sent to customer administrators because of a recipient configuration error.
No customer data was exposed, and policy enforcement and AI traffic protection were not affected at any time. The emails contained only internal health-check status information. The most recent one was a false positive generated during a routine deployment.
We fixed the notification routing on November 10, 2026. Internal health alerts now go only to the Hiper AI operations team, and the fix is live for all affected customers. We apologize for the confusion these emails may have caused.
